Effective date: August 28, 2025
Applies to: Clevorr mobile apps, website, and connected services in the United States.
Clevorr is designed to be authentic in presence, caring in tone, and capable in action. If something isn’t right with a purchase, we’ll help—quickly and transparently.
1) Where you purchased determines how refunds work
Most payments for Clevorr Premium or in-app purchases (IAP) are processed by the Apple App Store or Google Play. Those platforms manage charges and refunds.
Apple App Store purchases (iOS): Refunds are reviewed and issued by Apple. You’ll request a refund through Apple’s “Report a Problem” flow from your purchase receipt or Apple ID settings. We can guide you step-by-step, but Apple makes the final decision.
Google Play purchases (Android): Within ~48 hours of purchase, you may be able to request a refund directly in Google Play. After that window, contact us; we’ll review and (if approved) initiate a refund through Google Play.
Need help? Email clevorrai@gmail.com and include the order number, purchase date, and platform (Apple/Google).
2) What’s eligible for a refund
We review every request with care. The most common situations we can help with are:
Accidental duplicate purchase (charged twice for the same item or plan).
Wrong product or unintended upgrade (e.g., bought annual when you meant monthly).
Technical access issue that prevents use after you’ve tried our recommended fixes and support within 7 days of purchase.
Unauthorized purchase on your account (we’ll help you work with Apple/Google and secure your account).
First-time annual plan comfort guarantee (optional setting for your policy): If this is your first-ever annual Clevorr Premium purchase and you contact us within 14 days, we’ll approve a full refund. (If bought via Apple, Apple must still process the refund; we’ll guide you.)
Tip: Free trials are designed to help you evaluate Clevorr. Cancel before the trial ends to avoid being charged.
3) Subscriptions: cancellations vs. refunds
Cancel anytime to stop future renewals. To prevent the next charge, cancel the subscription in your App Store or Google Play settings before the renewal date.
Current billing period: Once a period begins, platform rules generally don’t provide automatic refunds for unused time. If something went wrong, contact us—we’ll review your case with care.
4) In-app purchases (avatars, voices, tokens, packs)
Digital items are typically delivered immediately and are not routinely refundable. If an item wasn’t delivered, is defective, or you were charged incorrectly, reach us within 7 days and we’ll make it right (replacement or refund depending on platform rules).
5) How to request a refund (simple steps)
If you used Apple (iOS):
Open the purchase receipt from Apple or your Apple ID purchase history.
Choose Report a Problem and follow Apple’s steps to request a refund.
Email [clevorrai@gmail.com] with your case number so we can support the process.
If you used Google Play (Android):
If within ~48 hours, use Order History → Request a refund in Google Play.
After ~48 hours, email [clevorrai@gmail.com] with your GPA order number. We’ll review and, if approved, process via Google Play.
If you’re unsure where you purchased:
Email [clevorrai@gmail.com] and attach a screenshot of your receipt; we’ll guide you.
6) Timelines
Our response: We aim to respond within 2 business days.
Processing time: Refund timing depends on Apple/Google and your payment method—typically 5–10 business days after approval.
7) Friendly notes to keep things smooth
Receipts help. Send your order number and date so we can move fast.
Cancel to avoid renewals. Refunds don’t automatically cancel subscriptions—please cancel in your App Store or Google Play settings after a refund request is approved.
Promotions & trials. If you had a promotional price or free trial, platform rules may affect eligibility; we’ll still help you navigate options.
8) Chargebacks
If you’ve already filed a chargeback with your bank, the platform may pause our ability to assist until it’s resolved. We’re happy to help with documentation—just email [clevorrai@gmail.com].
9) Changes to this policy
We may update this Refund Policy as Aurra evolves. If changes are material, we’ll notify you in-app or by email and update the effective date.
10) Contact us
We’re here to help.
Email: [clevorrai@gmail.com]
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